Last updated: January 2024 | Effective date: January 2024
Fortune Niaga Export ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for business purposes.
1. Information We Collect
We collect information you voluntarily provide, including:
- Name and contact details (email address, phone/WhatsApp number)
- Company name and business address
- Country of operation
- Product inquiry details and messages
- Newsletter subscription email
We also automatically collect:
- IP address and browser type (via Google Analytics)
- Pages visited and time spent on site
- Referral source (how you found our website)
- Device type and operating system
2. How We Use Your Information
We use collected information to:
- Respond to your product and wholesale inquiries
- Send quotations and order confirmations
- Send our newsletter (only if you subscribed)
- Improve our website and user experience
- Comply with legal export documentation requirements
- Retarget website visitors with relevant advertising (Meta Pixel)
3. Cookies
Our website uses the following types of cookies:
- Essential cookies: Required for the website to function (language preference, cookie consent)
- Analytics cookies: Google Analytics — tracks visitor behavior to help us improve the website
- Marketing cookies: Meta Pixel — used to show relevant ads to previous visitors on Facebook and Instagram
You can accept or decline cookies using the banner shown on your first visit. You can also manage cookies in your browser settings at any time.
4. Third-Party Services
We use the following third-party services that may process your data:
- Google Analytics — Website traffic analysis (Google LLC, USA)
- Meta (Facebook) Pixel — Advertising retargeting (Meta Platforms, USA)
- Tidio — Website chatbot service (Tidio LLC)
- WhatsApp Business — Customer communication (Meta Platforms)
- Google Workspace — Email communication (Google LLC)
Each of these services has their own privacy policies. We encourage you to review them.
5. Data Sharing
We do not sell, rent, or share your personal information with third parties, except:
- With shipping and logistics partners (only necessary order details)
- With customs authorities as required by Indonesian export law
- With payment processors to complete transactions
- If required by law or legal process
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purpose it was collected for, or as required by Indonesian law. Business transaction records are kept for a minimum of 5 years for tax and legal compliance.
7. Your Rights (GDPR & Global)
If you are located in the European Union or other regions with privacy laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent for marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise these rights, contact us at: export@fortuneniagaexport.com
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption (HTTPS) for all data transmission.
9. Children's Privacy
Our website is intended for business use by adults. We do not knowingly collect personal information from anyone under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
For any privacy-related questions or requests:
Note: This Privacy Policy was last updated in January 2024. For a legally binding policy tailored to your specific jurisdiction and business activities, we recommend consulting with a legal professional.